Terms of use

Welcome to the website of tzeshotel.gr

Article 1. General Company Information

Tzeshotel.gr is the online store of exhibition and distribution of products / services through the Internet of the company with the name "PETROS TSOUMANIS" based at 4 Filellinon, Ioannina, 45333 (Tax Identification Number: 063582766 / Tax Office of Ioannina) . Γ.Ε.ΜΗ: -).
The information about the products / services sold through tzeshotel.gr, but also any other information contained on this website, in any form, is provided "as is", without any warranty. Tzeshotel.gr does not accept any obligation for compensation or other liability for any damage or non-pecuniary damage resulting from the inability to provide support services.

The use of the tzeshotel.gr website must be done in accordance with the Law and good manners. The responsibility for the content of the transactions lies with the use and this website does not alter in any way the data provided to it. The use of tzeshotel.gr is subject to Greek and International law and users agree not to violate it through this website.

The visitors of tzeshotel.gr agree not to use this website for any of the following:
[1]. Broadcasting in any way content that they do not have the right to broadcast in accordance with the law or the applicable contracts, as well as content that infringes the copyright or other property rights of third parties.
[2]. Transmission of any content that contains software viruses, or any other material that is designed to cause any type of damage or damage to tzeshotel.gr, its users or third parties.
[3]. Broadcasting in any way any content that is illegal, or offensive to anyone for any reason, violates the privacy or confidentiality of anyone, good morals, social values, or minors.
Also, the intentional or unintentional violation of applicable law, harassment of third parties and the collection of personal data about other users through tzeshotel.gr is expressly prohibited.

The users of the online store tzeshotel.gr accept that the employees, partners, owners and others involved in the operation of the website tzeshotel.gr do not bear any responsibility for anything arising from the use of the website and the products available through it.

The prices listed in the online store relate exclusively to online purchases made through the website tzeshotel.gr. The company reserves the right to post different prices on the same products in its online and physical store.

Article 2. Protection of Personal Rights

Any kind of material (texts, graphics, images, photos, software, etc.) included in tzeshotel.gr belongs to its creators and is protected by law. Any copying, reproduction and retransmission of the material without the written permission of the owner is expressly prohibited. The appearance of the material on this website should in no case be construed as an assignment of the right to use it.

Tzeshotel.gr makes every effort to provide its users with the best possible services. However, we can not guarantee that no mistakes will be made or that there will be no interruptions in the operation of the store. Also, any reference or link to another website is provided for the purpose of facilitating or further informing the users and tzeshotel.gr does not assume any responsibility for the content of these websites.

Also note that we make every effort to ensure that the photographs represent the product as accurately as possible, but we take no responsibility in the event that some are inaccurate. By using this website you accept that you use at your own risk and you accept it as it is.

Article 3. Security

The company recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information, which is related to your personal information and your transactions, is secure and confidential. The security of the's online store is achieved by the following methods:
[1]. Ensuring the Privacy of the Transfer of Your Personal Data
The tzeshotel.gr website of the company uses a security valve, which ensures confidentiality during the transfer of data (their encryption).
[2]. Controlled Access (firewall)
Access to the company's systems (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and information of the company.
[3]. Confidentiality of Transactions

This Privacy Policy statement describes our practices regarding how we collect personal data on the Company's website and how we use and share it with third parties. Every time you visit the tzeshotel.gr website or otherwise submit your personal information to us, you accept the practices described in this statement. What information we collect through our website depends on what you do on each of your visits and what services you request.

Article 4. Receipt and Completion of Order / Reservation

Orders / reservations are completed with a specific process, which is described in detail below, because sometimes, for reasons that are not in our sphere of authority, there is a case that a product / service that appears available on our website, is not available at all. So, in order to be fully aware of the progress of the order you have placed and also protected from any such cases, the completion of your order is implemented through the following steps (steps):

Par. 1). Send Request for Order / Reservation
We recommend that before your first place of order / reservation, to register as a user of tzeshotel.gr in order to make your service easier and better from our online department store.
[1]. free choice of products / services,
[2]. start the process of sending an order request, through the "steps" indicated to you,
[3]. Fill in all the details of your order request, which appear on the order form
[4]. Appearance at the e-mail address you have stated to us, an automated message, with the details of the order / reservation request that our company will receive.
Every time you send to our company a request for order / reservation, the acceptance of these terms of use, which govern the transactions between us in their entirety, must have preceded.
Do not forget that your requests are received by our company with the explicit reservation of the thorough availability check of the products included in your order request, since at this stage the processing of your request by our company has not yet begun.
Finally, we inform you that our company follows a strict policy of protection of your personal data and only with your explicit consent (which you provide by sending the form) are collected and processed, in the most secure and diligent way.

Par. 2). Processing Request for Order / Reservation
At this stage, our company thoroughly checks the availability of all products / services mentioned in your order request. Particularly:
[1]. In case all the products / services mentioned in your request are available, then we will confirm you by sending an e-mail to the e-mail address you have stated and will include all the details of the reservation.
[2]. In case one of the items you ordered is not available and / or that a product / service may not be available, then the competent employee of our company will contact you by phone or e-mail, in order to inform you for unavailability.
[3]. In the event that for any reason none of the above two communications becomes possible for a period of 10 days from the sending of your order / booking request, then your request will be automatically canceled and you will have to send us a new request again.

Par. 3). Telephone Orders / Reservations
In case you choose to place your order / reservation by phone, you must know these terms and conditions. With the final registration of your order by our service department, you automatically accept all the terms and conditions.

Article 5. Methods of Payment for Orders / Reservations

In our online store, guided by your best service, we offer 3 different payment methods that you can see below.

Par. 1) Cash on delivery
You can choose to pay for your order / reservation upon arrival at the hotel.

Par. 2) Deposit in a bank account
You can choose to pay for your order / reservation by bank deposit. Bank deposit can be made either in a branch of the respective bank of your choice, or through web banking. In case the transaction is executed within the same bank, the amount is shown immediately. In case the transaction is made by a third bank, the amount may appear up to 2 working days. During this period our company reserves the right not to finalize the order / reservation until the amount is seen.
Για την πληρωμή με τραπεζική κατάθεση μπορείτε να επιλέξετε έναν από τους παρακάτω λογαριασμούς.

Piraeus
Beneficiary Name: –
IBAN: –

Alpha
Beneficiary Name: –
IBAN: –

Notes
[1]. Upon completion of the deposit in one of the above bank accounts it is necessary to send us electronically to the email info@tzeshotel.gr the receipt of the transaction.
[2]. You can also contact us by phone at +30 693 927 876 and one of our partners will confirm your deposit.
[3]. The bank deposit must be made within 2 days from the date of registration of the order / reservation. During this period, the order product / products / services remain blocked in your name. If the deposit is not made within this period, your order will be canceled automatically.
[4]. In case of a bank deposit from another bank, the transfer costs are borne exclusively by the principal, ie in this case the customer.

Par 3) Credit / Debit card
Our online store in cooperation with Piraeus Bank enables the users of our online store to use their credit or debit card to complete their purchases. To secure the transactions, tzeshotel.gr transports you to the secure payment environment of the bank where you will make your payment electronically. The cards accepted by our store are: VISA, VISA electron, MasterCard, Maestro.
Transactions are instant and your payments are completed in minutes. After the completion of the payment, your order / reservation appears in our online store as confirmed and within 24 hours there will be an email notification in the email that you have entered in your order / reservation to confirm it.
The use of tzeshotel.gr and the transactions carried out through it are governed by International and European law that defines issues related to e-commerce, as well as by the Law on Consumer Protection (Law 2251/94) which regulates issues related to with distance sales.

Article 6. Policy of Changes / Cancellations of Orders / Reservations

At tzeshotel.gr we provide the possibility to change or cancel the purchase / reservation of a product or service.

Par 1) Change of reservation
After consultation with our competent partners, either by phone at +30 693 927 8767, or via email at info@tzeshotel.gr, you can change your reservation for a new date, if on this date there is availability bender. In case of change in the number of days of your booking, the final amount of the charge will be different. In case this is less than the original, the difference money will be refunded to you within 14 days, if the payment has already been made. In case the final charge is higher than the initial one, you will have to cover the additional costs, either by bank deposit, following the steps listed in Article 5, Paragraph 2, or by cash on delivery upon your arrival at our physical site.

Par 2) Cancellation of reservation
Tzeshotel.gr, understanding the difficulties of our time, gives its customers the possibility to cancel their reservation. This can happen after consultation with our competent partners, either by phone at +30 693 927 8767, or via email at info@tzeshotel.gr.
If you choose to cancel your reservation up to seven (7) days before the start date, you can do so for free. In case of pre-payment, the amount is returned to the bank account from which the payment was made within 14 days, if there are additional costs during the transfer, these will be charged to the customer.
If the customer cancels his reservation in less than seven (7) days from the start, then once the payment has been made the amount will not be refunded.

Article 7. Health and Safety Measures

With a high sense of responsibility, our company, observing the Greek legislation for the prevention of Covid-19, informs guests that at check-in they must present a certificate of vaccination or a certificate of recovery either PCR or Rapid Test. For children between 4-17 years old, a negative self-test is required.

Following the Health Protocols and having the Highest Safety and Hygiene Certifications (POSI SHIELD of AG ADVENT and SGS Greece) we inform in detail about the following practices:

Cleaning - Disinfection

  • Deep cleaning of all areas
  • Intensification of cleaning and disinfection in ventilation and air conditioning filters
  • Natural and intensive ventilation in all areas
  • More regular cleaning and disinfection of toilets (and their equipment) of visitors and staff, with appropriate chemicals
  • A steam appliance is used to disinfect fabrics, furniture and mattresses after check out and before the next check in.
  • It is recommended that only one housekeeper enter the room. If additional staff (technician or staff member is required for specialized deep cleaning), the housekeeper is the last to arrive. Disinfection is confirmed with a relevant indication outside the room

Personal hygiene 

  • Training of all staff in preventive measures, personal hygiene and the new way of working. Certificate of participation in the training to all employees
  • Check the validity of health certificates of all staff
  • Disinfectants with hand disinfectant (63-70% alcohol) are placed in key points for guests
  • Training of personnel for the identification and management of the Covid-19 case based on the Health Protocols
  • Encourage guests to contact reception staff for any assistance

In case of a Covid-19 incident

  • The infected visitor is at least 2 meters away from the other people
  • Additional training of staff in matters of preparation, handling, use and storage of special products
  • All used items are treated appropriately to reduce the risk of transmitting the disease. Consumables (hand towels, gloves, masks, tissues) are placed in a container with a lid and disposed of in accordance with the hotel's action plan and national waste management regulations.
  • Any surfaces contaminated with respiratory secretions or other body fluids, e.g. toilet, hand washing and bath detergents are cleaned with a disinfectant solution containing 0.1% sodium hypochlorite (ie, equivalent to 1000 ppm)

Continuous information and compliance with the Health Protocols

  • Our company closely monitors and complies with the new instructions of the authorities as well as the Health Protocols

Article 8. Arrivals / Departures Regulation

Tzeshotel.gr and our company have adjusted the arrival and departure periods of our customers, so that our services are provided to them in the best possible and safe way.

Check-in hours
Arrival times are as follows: 13:00 - 22:00

Check-out hours
The departure time is as follows: 08:00 - 11:00

After consultation with our staff, if there is a special request due to existing difficulty, there is a limited possibility to change this schedule.

Article 9. Personal Data - Cookies

Par. 1) Personal Data
The term "personal data", as used in this Policy, refers to information of individuals, such as name, postal address, email address, contact telephone, etc., which may be used to identify a customer or visitor. of the website (site), hereinafter "Personal Data or Data".

Par. 2) Processing of Personal Data
The term "processing" covers a wide range of operations performed on personal data, either manually or by automated means. It includes the collection, registration, organization, structure, storage, adaptation or modification, retrieval, retrieval of information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction of personal data.

Par. 3) Harmonization of a Store with the Regulation
In order to process your orders, you may be asked to provide your personal information (name, surname, profession, destination of sending the order, e-mail, etc.) every time you visit the website tzeshotel.gr. However, you should know that the personal data you declare on the page tzeshotel.gr of the company PETROS TSOUMANIS, are used exclusively to improve our services, to communicate better with you and to ensure the smooth operation of the respective service and in no case are not used by any third party (except in cases provided by law). The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDPH) and is fully harmonized with the new General Regulation of Personal Data Protection (GDPR) , which came into force on May 25, 2018. The page tzeshotel.gr has been fully adapted to the GDPR framework. While browsing the page tzeshotel.gr we use automated procedures for the provision of advertising content based on your interests and needs. Below we list in detail these procedures, which concern anonymous data collected for advertising purposes.

Article 9.1. Google Analytics

This is a code that is installed on the site and helps us to see all the activity of users within the page tzeshotel.gr from their introduction to the site until the completion of an order.

Article 9.2. Remarekting

Par. 1) Affiliate
This is code that is installed on the site and helps us to present to users specific advertising material, depending on the behavior they have within the site.

Par. 2) Google Adwords interface with website
This is the code installed on the site that creates the link between the website and the Google Adwords advertising platform. This code is used to create remarketing lists, ie lists of users who have a specific behavior within the site in order to receive more targeted advertising messages according to their needs / behavior.

Par. 3) Facebook
This is code installed on the site, which is used to create remarketing lists, ie lists of users who have a specific behavior within the site in order to receive more targeted advertising messages according to their needs / behavior.

Par. 4) Newsletters
This website provides the user with the opportunity to subscribe to the mailing lists for the receipt of the Newsletters of our company. The user reserves the right at any time to delete from the respective lists. If you wish to receive updates, acceptance of the terms is mandatory.

Par. 5) Collaborating Websites and Online Department Stores (eMall)
Tzeshotel.gr cooperates with other websites and search engines and product promoters through which they either route the visitor to the tzeshotel.gr online store to promote products and complete an order, or through the collaborating platform to place an order. On these sites and when registering on the site in order to use the services, some personal data such as name, contact details, etc. are stored in the system. This data is used only for the more efficient use of the services and the electronic sending of information from the Electronic Market of Products (directmarket), as long as the user has stated it in his preferences. For the effective service of these customers these data are processed by the cooperating reseller (tzeshotel.gr) and are governed by the general laws and conditions regarding data protection. The Electronic Product Market (directmarket) is committed to the safe preservation of these data and their non-utilization for purposes other than those served by the services offered.

Par. 6) Rights to access your personal data
[1]. You have the right to request free access to personal data and to receive a copy in an accessible format
[2]. You have the right to oppose. You also have the right to object at any time to receiving direct marketing material
[3]. You have the right to correct your data at any time
[4]. You have the right to delete / forget. The company has the right to refuse to delete data, if there is a legal obligation to maintain the data. When the processing of personal data concerning you is based on your consent, you have the right to withdraw such consent at any time. Withdrawal of consent shall not affect the lawfulness of the proceedings based on the prior consent of the
[5]. Immediate warning or notification to the Authority for the Protection of Personal Data by Petros Tsoumanis within 72 hours, when there are any phenomena of violation, theft, hacking of your data
[6]. Immediate notification of users by Petros Tsoumanis for violation, if there is a significant risk of damage to you due to the violation
[7]. You can request that your personal data be transferred directly to another company whose services you would like to use, if this is technically possible. If the request is manifestly unfounded or excessive, in particular because of its repetitive nature, the controller may refuse to proceed with the request. In addition to your above rights, you are also entitled to file a complaint to the competent supervisory authority [Hellenic Data Protection Authority, 1-3 Kifissias Avenue, 115 23 Athens, tel. 210 6475600, e-mail contact@dpa.gr]

Article 9.3. Data Storage Period

The data provided by you will be kept / stored by us only for the period of time required for the fulfillment of the purpose for which you have communicated your data to us and in accordance with the applicable legal provisions. Specifically for the data that concern you and which we process for marketing purposes (subscription to the corporate newsletter), these are observed by obtaining the relevant consent, which is calculated by reading and accepting the Terms of Privacy Policy posted on the home page of our website and until you revoke it, for example by deleting from our lists, in the special field located in the newsletters. The tzeshotel.gr page is not intended for children and you must be at least 16 years old to use our services. If you have any questions or have a suggestion or statement that you wish to make regarding the above issues, please contact us at info@tzeshotel.gr. At any time, all users have the right to be informed and to express their objection regarding the further processing of their data, in accordance with the applicable legislation for the protection of personal data.

Article 9.4. Cookies information

"Cookies" are small files with information that a website stores on a user's computer, so that every time the user logs on to the website, the latter retrieves that information and offers the user related services.
Cookies can enhance the browsing experience by allowing sites to memorize your preferences or allowing you to avoid logging in whenever you visit specific sites. A typical example of such information is the user's preferences on a website, as they are stated by the user's choices on that website (eg selection of specific "buttons", searches, ads, etc.).
If you do not want sites to store cookies on your computer, you can block them. You can also specify for which sites you want cookies to be blocked. Blocking cookies may prevent certain pages from being displayed properly, or you may receive a message from a site informing you that in order to display them properly, you must accept cookies.
At the tzeshotel.gr page, we use cookies for the best possible operation of the website, your proper browsing, connection and movement on the pages as well as for the provision of advertising content based on your interests and needs. Cookies are also used to analyze how visitors use our website, how they browse or if they encounter a problem so that we can fix it. All information collected by these cookies is anonymous and is used only to improve the structure and content of the website. Below we list in detail the cookies we use.

Par. 1) Advertising cookies
They collect data that allows us to display ads according to the preferences and needs of visitors. These cookies also allow us to measure the performance of our advertising actions.

Par. 2) Targeting cookies
They allow our advertising companies to rank users according to their interests and to display relevant ads on third party websites. They work by identifying the browser and the device from which a user connects to the Internet.

Par. 3) Performance Cookies
They allow us to measure the traffic of our website, as well as the origin and type of device from which the user has visited our website, in order to improve its performance. The information collected by these cookies is cumulative and anonymous.

Par. 4) Absolutely Necessary Cookies
They are necessary for the operation of the site and can not be disabled. They are usually installed on your own, which is tantamount to requesting services such as setting your privacy preferences, logging in or filling out forms. There is the possibility of accepting or not accepting the above cookies (excluding the absolutely necessary cookies), in a message that appears during your browsing on the page tzeshotel.gr. In case of non-acceptance, all the above cookies are deactivated (excluding the absolutely necessary cookies).

Par 5) How can you delete cookies
You can delete cookies and disable their use. Select the browser you are using and follow the instructions of its provider.

Article 10. Code of Ethics

The operation of the store is governed by the use of the current Code of Ethics. More information, you can see here.

Article 11. Settlement of Disputes

Possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution process
According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at the following link. Click here to be taken to the site.


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